Do I need to pay anything upfront?
Yes — the price of your site (€1,000 Plan Punto / €1,800 Plan Trazo, + VAT) is paid when you sign the contract. It's a one-off payment: no instalments after that, unless you'd like to add the monthly upkeep.
How long does it take for my site to be ready?
Between 2 and 3 weeks from the moment we start. No endless meetings, no months of waiting. We start and we deliver.
What does local SEO include?
Showing up on Google when someone searches for what you offer in your area. The initial setup —website optimisation and Google profile— is included in the one-off payment; Plan Trazo goes further. Keeping it up to date over time is part of the optional upkeep.
Can I cancel at any time?
Your site is yours as soon as it's paid for, so there's nothing to cancel on that front. If you take the monthly upkeep, you can cancel that whenever you like, with 30 days' notice.
What does the monthly upkeep include?
Keeping your hosting, domain and SSL active, ongoing technical support, your content changes (1 or 2 a month depending on the plan) and up-to-date local SEO. It's optional, with no minimum term.
Why does it cost more than a €40-a-month website?
Because it is not the same thing. For €40 a month you get a template: the same design as hundreds of other businesses, with your logo on top. We design and code your site from scratch, built around what you do and around being found in your area. That work, at an agency, is paid upfront: between €1,500 and €8,000 before anything starts. That is exactly what a small business cannot put down. Our site is worth €1,000 (Plan Punto) or €1,800 (Plan Trazo), paid once, and it's yours from day one. We are not the cheap option: we are the bespoke option a small business can actually afford.
How do you build your websites?
In code, with no visual builders or templates involved. We hand-code every site — plain HTML, CSS and JavaScript for simpler projects, and Next.js/React when the project calls for it. It's more work upfront, but the result is a faster, lighter site built exactly for what you need — not whatever the builder lets you do.
Do you build with WordPress?
No. We never use WordPress, Wix, or any template builder. Those are generic systems, built to serve thousands of different sites at once — not yours specifically.
Custom code takes more work, but it's the best way to get a site that loads fast, doesn't break with every update, and looks exactly as we designed it — no surprises. Not sure which one you need?
Here's when each one makes sense.
Do I have to pay for plugins?
No. Since we don't build on WordPress, you're not locked into a marketplace of third-party plugins for basic features — contact form, SEO, speed, security… all of that is already built into your site, with no subscriptions or updates that can break something. The only recurring cost, if you want it, is the optional maintenance plan you already know about — nothing else.
Do you only work with clients in Barcelona?
No. We work with businesses across Spain 100% remotely, and we also work with international clients in Europe and the United States.
What is the difference between Plan Punto and Plan Trazo?
Depends on how much you have to say. If being found and contacted is enough, Plan Punto. If you want the site to explain your services, show your work or display a menu — Plan Trazo. Most businesses have more to say than they think.
Do you build sites from scratch or also redesign existing ones?
Both. Whether you're starting from scratch or have a site that no longer represents you, the result is the same: a new website built from the ground up with our process. We don't patch what's there — we start right from the beginning.
Can I pay in instalments?
It depends on the project — let's talk it through together.
Can I hire an add-on service without having my website with Onaia?
Yes. The express audit, Google profile management also work on their own. If you do not have a website yet, we'll look after it. If you don't, you know where to start.
What does Google profile management include?
Every month: new photos, posts, replies to every review and your details always up to date. It's what makes you show up on the map when someone searches for what you offer nearby — and what makes them choose you.
How does the free express audit work?
Tell us your business name and your area, and within 48 hours we'll send you a clear report on what's failing in your digital presence — website, Google and social — and how we'd fix it. Free, no strings attached: the report is yours whether you work with us or not.
Do you work with businesses outside Spain?
Yes. The whole process is remote —video call, WhatsApp and email— so it doesn't matter what city or country you're in. The only thing that changes is the time zone.
Do I need to already have my copy and photos ready?
No. If you have them, we use them. If not, we help you work out what to say about your business and what photos you need before launch.
What if I don't like the design?
We review it together before any code is written. Nothing goes live until you've approved the design first.
Does the website work well on mobile?
Always. More than half of the people who find you will do it from a phone, so every site is built mobile-first, not the other way around.
Is the domain mine?
Yes. Your domain (yourbusiness.com) is registered in your name from day one. It's yours, not Onaia's — if you ever leave, you take it with you.
How long until my website shows up on Google?
It gets indexed within days, but ranking well for your area takes longer — usually a few weeks. That's why local SEO is included from day one, not sold as an extra.